Problems Installing OS/2 on an IBM PS/2 9585 Computer

Technical Document # - 2644846


Family: Operating Systems
Product: OS/2 (All Releases)
Release: 3.0
Syslevel:

Last Updated: 01/21/1998


TITLE

Problems Installing OS/2 on an IBM PS/2 9585 Computer

DESCRIPTION

One of the following error messages is displayed at Diskette 1 while installing OS/2 on an IBM PS/2 9585 computer:

* OS/2 Warp:

  OS/2 is unable to operate your hard disk or diskette drive.

* OS/2 2.x:

  The system cannot find the file 'A:\COUNTRY.SYS'. The device
  driver, program or data file is not located in the path or path
  specified for it in the config.sys file. Install this file in
  the correct directory, or correct the appropriate config.sys
  file statement. The system is stopped. Correct the preceding
  error and restart system.


The diskette-drive light stays on, and pressing Ctrl+Alt+Del  has no effect. The system must be turned off and then turned back on.

Note: This problem is particularly troublesome because at the
      first sign of trouble during OS/2 installation, users
      remark-out (REM) all unneeded drivers in the CONFIG.SYS
      file; for example, BASEDEV=IBM1*.ADD. This should be a
      line of action because the PS/2 9585 is a Micro Channel
      system. However, if the statement BASEDEV=IBM1FLPY.ADD
      is remarked-out, OS/2 installation will fail with one of
      the above error messages.

RESOLUTION

Make sure the REM in front of BASEDEV=IBM1FLPY.ADD  is removed in the CONFIG.SYS file. If the line was deleted, restore it. If there are no other problems, the installation will work.



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