ž 2.9 Wnnn Messages ;start(W000) W000 W000 A SYSTEM EVENT HAS BEEN LOGGED Bx/Sxxx/Exxx RC=xxxxxxxx Explanation: A system event has occurred and the event has been recorded in the system log. Examples of system events are a power line disturbance (PLD) and loading an application program. User Response: If the B5/S030/E004 is displayed, see^Table 2-1^ If the B5/S030/E004 is not displayed, go to^System Logs^ Base your response on the information in the System Log description. Note: The Personal Computer/System maintenance package should always be used for solid failures and to test replaced assemblies. ;end(W000) ;start(Table 2-1) ;title()[ ³ B5/S030/E004 ³ ACTION ³ ] ŚÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄæ ³ Table 2-1. Message W000 indicates a fixed disk problem. ³ ĆÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄĀÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ´ ³ B5/S030/E004 ³ ACTION ³ ĆÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ´ ³ Explanation: B5/S030/E004 ³ 1. Check the UNIQUE DATA that ³ ³ is generated by intermittent ³ accompanied the message. See ³ ³ hardware problems that cause a ³ ^UNIQUE DATA^on the following ³ ³ store controller IPL. These ³ topic. ³ ³ problems can be such things as ³ ³ ³ power disruptions and other ³ ž If the aa in the UNIQUE ³ ³ unexpected events. If ³ DATA is F0, continue at ³ ³ B5/S030/E004 occurs with a ³ step 2. ³ ³ frequency that adversely effects ³ ³ ³ store system performance, follow ³ ž If the aa in the UNIQUE ³ ³ the ACTION in this table at the ³ DATA is 00, continue ³ ³ first opportunity. ³ problem determination ³ ³ ³ using the maintenance ³ ³ ³ documentation for the ³ ³ ³ store controller memory. ³ ³ ³ ³ ³ ³ 2. Do the following based on the ³ ³ ³ location of the fixed disk ³ ³ ³ adapter in the store ³ ³ ³ controller: ³ ³ ³ ³ ³ ³ ž If the fixed disk adapter ³ ³ ³ is part of the fixed disk, ³ ³ ³ continue at step 3. ³ ³ ³ ³ ³ ³ ž If the fixed disk adapter ³ ³ ³ is not part of the fixed ³ ³ ³ disk, replace the adapter ³ ³ ³ and retry the operation. ³ ³ ³ If the problem persists ³ ³ ³ after replacing the ³ ³ ³ adapter, continue at ³ ³ ³ ^step 3^ ³ ĄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄĮÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄŁ ;end(Table 2-1) ;start(step 3) ;title()[ ³ B5/S030/E004 ³ ACTION ³ ] ;start(Unique Data) ;title()[ ³ B5/S030/E004 ³ ACTION ³ ] ŚÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄĀÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄæ ³ B5/S030/E004 ³ ACTION ³ ĆÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ´ ³ ³ 3. Do the following based on the ³ ³ UNIQUE DATA ³ type of store controller you ³ ³ ---------------- ³ have. ³ ³ DIAGNOSTIC CODE: ³ ³ ³ xx04`aa`xxxxxxxxxxxxxxxxxxxxxxxx ³ Warning: All data on the fixed ³ ³ ³ disk will be lost, make sure ³ ³ x = Any Character ³ the disk is backed up before ³ ³ ³ doing these procedures. ³ ³ aa = `F0` ³ ³ ³ Indicates a hardware problem ³ ž For a PS/2, use the ³ ³ with the fixed disk or fixed ³ advanced diagnostics to ³ ³ disk adapter. ³ format the fixed disk. ³ ³ ³ ³ ³ aa = `00` ³ ž For a Personal Computer ³ ³ Indicates a memory parity ³ AT, use the following ³ ³ error occurred. ³ advanced diagnostics ³ ³ ³ procedure to format the ³ ³ ³ fixed disk. ³ ³ ³ ³ ³ ³ 1. Load the fixed disk ³ ³ ³ diagnostics. ³ ³ ³ ³ ³ ³ 2. Run "Read Verify" to ³ ³ ³ determine the flagged ³ ³ ³ sectors. ³ ³ ³ ³ ³ ³ 3. Run "Unconditional ³ ³ ³ Format" and enter any ³ ³ ³ flagged sectors ³ ³ ³ obtained during the ³ ³ ³ "Read Verify" step. ³ ³ ³ ³ ³ ³ 4. Run "Surface Analysis" ³ ³ ³ to detect additional ³ ³ ³ marginal bad sectors. ³ ³ ³ Any additional flagged ³ ³ ³ sectors are ³ ³ ³ automatically added to ³ ³ ³ the list of bad ³ ³ ³ sectors. ³ ³ ³ ³ ³ ³ 4. If the problem persists, ³ ³ ³ replace the fixed disk. ³ ĄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄĮÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄŁ ;end(step 3) ;end(Unique Data) ;start(W001) W001 W001 OPEN LOOP - NOT BEACONING Explanation: The 4683-xx1 is not receiving store loop communications. It is not beaconing because it does not have a terminal number. Its keyboard OFFLINE light is ON. A 4683-xx2 displays the status of its partner 4683-xx1. Possible causes for this message: ž The store loop is open up-loop from the 4683-xx1 displaying message W001. ž Another 4683-xx1 is failing up-loop from the one displaying message W001. ž The 4683-xx1 store loop cable is failing. ž The 4683-xx1 base unit is failing. ž The primary store controller is failing. ž The backup store controller is failing. ž The distance between powered-ON 4683-xx1s on the store loop exceeds 1220 m (4000 ft.). User Response: Follow "PDP 6160: W001 Message" in topic 6.16. ;end(W001) ;start(W002) W002 W002 LOOP ADAPTER PROBLEM Explanation: A problem was detected by the 4683-xx1 Store Loop Adapter test or the Store Loop Adapter failed to respond to a store loop command. A 4683-xx2 displays the status of its partner 4683-xx1. User Response: Continue operating the 4683 in offline mode and do the following: 1. Switch POWER OFF, wait 10 seconds, and switch power ON. If this is a 4683-xx2, switch POWER OFF at its partner 4683-xx1, wait 10 seconds, and switch power ON. To find the partner 4683-xx1, obtain the filled-in "Terminal Identification Chart" from the book IBM 4680 Store System: Preparing Your Site. OR obtain a store loop layout chart containing the following: ž Physical location of store controller(s) and point-of-sale terminals ž Order of store controller(s) and point-of-sale terminals on the store loop ž Terminal numbers. 2. If the problem persists, switch POWER OFF and service the 4683-xx1 base unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W002) ;start(W003) W003 W003 CONTROLLER OFF LOOP Explanation: The 4683-xx1 is not receiving store loop communications. The 4683-xx1 Store Loop Adapter test was run automatically and it detected no problems. The 4683 beaconed and then received its own beacon. Other 4683s are now signaling that the store controller is not communicating on the loop (message W003). The store loop appears to be OK. The 4683 keyboard OFFLINE light is ON. A 4683-xx2 displays the status of its partner 4683-xx1. Possible causes for this message: ž The store controller is powered-OFF. ž The store controller is disconnected from the store loop. ž The store controller store loop cable is failing. ž The 4683-xx1 is disconnected from the store loop. ž The 4683-xx1 store loop cable is failing. ž The store controller is failing. ž The 4683-xx1 base unit is failing. User Response: Continue operating the 4683 in offline mode and follow "PDP 6170: W003 Message" in topic 6.17. ;end(W003) ;start(W004) W004 W004 CONTROLLER DOES NOT RESPOND Explanation: The 4683-xx1 is receiving store loop communications from the store controller, but no responses are being received for messages that it has sent to the store controller. The 4683 keyboard OFFLINE light is ON. The store controller may be communicating with other 4683s on the store loop. A 4683-xx2 displays the status of its partner 4683-xx1. Possible causes for this message: ž The store loop is open down-loop from the 4683-xx1 displaying message W004. ž Another 4683-xx1 is failing down-loop from the one displaying message W004. ž The 4683-xx1 store loop cable is failing. ž The 4683-xx1 base unit is failing. ž The primary store controller is failing. ž The backup store controller is failing. ž The distance between powered-ON 4683-xx1s on the store loop exceeds 1220 m (4000 ft.). User Response: Continue operating the 4683 in offline mode and follow "PDP 6180: W004 Message" in topic 6.18. ;end(W004) ;start(W005) W005 W005 OPEN LOOP - BEACONING Explanation: The 4683-xx1 is not receiving store loop communications. The 4683-xx1 Store Loop Adapter test was run automatically and it detected no problems. The 4683 is sending beacons, but it is not receiving beacons. The 4683 keyboard OFFLINE light is ON. A 4683-xx2 displays the status of its partner 4683-xx1. Possible causes for this message: ž The store loop is open up-loop from the 4683-xx1 displaying message W005. ž Another 4683-xx1 is failing up-loop from the one displaying message W005. ž The 4683-xx1 store loop cable is failing. ž The 4683-xx1 base unit is failing. ž The primary store controller is failing. ž The backup store controller is failing. ž The distance between powered-ON 4683-xx1s on the store loop exceeds 1220 m (4000 ft.). User Response: Continue operating the 4683 in offline mode and follow "PDP 6190: W005 Message" in topic 6.19. ;end(W005) ;start(W006) W006 W006 TERMINAL xxx IS ALREADY IN USE Explanation: This point-of-sale terminal is attempting to come online and there is another point-of-sale terminal either online or attempting to come online using the same terminal number as this terminal. The point-of-sale terminal that is online displays message W400 and any point-of-sale terminal attempting to come online displays message W006. Each point-of-sale terminal in the store must have a unique terminal number assigned to it. User Response: Verify that the terminal number is correct. The terminal number can be displayed by pressing S1 (Esc), typing 7, and pressing S2 (Enter). ž If the terminal number is correct: 1. You can continue normal operation. 2. The other point-of-sale terminal must be removed from the store loop or its terminal number must be changed. See "Changing the Terminal Number" in topic A.7.5. ž If the terminal number is not correct, see "Changing the Terminal Number" in topic A.7.5. ;end(W006) ;start(W007) W007 W007 TERMINAL xxx IS BEACONING Explanation: The 4683-xx1 is not receiving store loop communications. The 4683 Store Loop Adapter test was run automatically and it detected no problems. This 4683 was sending beacons but it stopped when it received beacons from the 4683 specified in this W007 message. A 4683-xx2 displays the status of its partner 4683-xx1. Possible causes for this message: ž An open store loop up-loop from this 4683-xx1. ž Another 4683-xx1 is failing on the store loop. ž The store controller is failing. User Response: Note the terminal number in the W007 message and follow "PDP 6050: Store Loop Problem" in topic 6.5. ;end(W007) ;start(W008 through W299) W008 through W299 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W008 through W299) ;start(W300) W300 W300 DEVICE CHANNEL ADAPTER PROBLEM Explanation: A hardware failure has been detected in the point-of-sale terminal. All devices attached to the terminal are likely to be affected. User Response: Switch POWER OFF, wait 10 seconds, and switch power ON. If the problem persists, switch POWER OFF and service the 4683 base unit or 4684 system unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W300) ;start(W301) W301 W301 CASH DRAWER HARDWARE PROBLEM Explanation: A hardware failure has been detected in the cash drawer. Possible causes for this message: ž The cash drawer is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Go to ^TESTING^ and test the Cash Drawer. ;end(W301) ;start(W302) W302 W302 TOTAL RETENTION HARDWARE PROBLEM Explanation: A hardware failure has been detected in totals retention. User Response: Switch POWER OFF and service the 4683 base unit or 4684 system unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W302) ;start(W303) W303 W303 KEYBOARD/TONE HARDWARE PROBLEM Explanation: A hardware failure has been detected in the keyboard or tone. User Response: Switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange or service the keyboard. See "Keyboard Removal and Replacement" in topic 7.6 or for service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. 2. Exchange the keyboard cable. 3. Service the 4683 base unit or 4684 system unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W303) ;start(W304) W304 W304 PRINTER HARDWARE PROBLEM Explanation: A hardware failure has been detected in the printer. This message displays if the printer cover is open when you try to run a test. Possible causes for this message: ž The printer is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Go to ^TESTING^ and test the Point of Sale Printer ;end(W304) ;start(W305) W305 W305 PRINT HEAD CARRIER PROBLEM Explanation: Incorrect print head motion has been detected. Possible causes for this message: ž The printer is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Go to ^TESTING^ and test the Point of Sale Printer ;end(W305) ;start(W306) W306 W306 ALPHANUMERIC, OPERATOR DISPLAY PROBLEM Explanation: A hardware failure has been detected in the alphanumeric display or the display on the combined keyboard/display. Possible causes for this message: ž The alphanumeric display is failing. ž The operator display is failing. ž The combined keyboard/display is failing. ž The cable is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Go to ^TESTING^ and test the Alphanumeric, Operator, or Combined Keyboard/Display ;end(W306) ;start(W307) W307 W307 VIDEO DISPLAY ADAPTER PROBLEM Explanation: A hardware failure has been detected in the Feature Expansion card for the video display. User Response: Switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange the Feature Expansion card for the video display. See "4683 Feature Expansion Card Removal and Replacement" in topic 7.28.5. 2. Service the 4683 base unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W307) ;start(W308) W308 W308 MSR HARDWARE PROBLEM Explanation: A hardware failure has been detected. Possible causes for this message: ž The MSR is failing. ž The keyboard is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Go to ^TESTING^ and test the Magnetic Stripe Reader ;end(W308) ;start(W309) W309 W309 BAR CODE READER HARDWARE PROBLEM Explanation: A hardware failure has been detected in the IBM Hand-Held Bar Code Reader. Possible causes for this message: ž The hand-held bar code reader is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Go to ^TESTING^ and test the Hand-Held Bar Code Reader ;end(W309) ;start(W310) W310 W310 SERIAL PORT ADAPTER PROBLEM Explanation: A hardware failure has been detected in the Feature Expansion card in location 2A. User Response: Switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange the Feature Expansion card in location 2A. See "4683 Feature Expansion Card Removal and Replacement" in topic 7.28.5. 2. Service the 4683 base unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W310) ;start(W311) W311 W311 OCR HARDWARE PROBLEM Explanation: A hardware failure has been detected in the Feature Expansion card in location 2A. Possible causes for this message: ž The Feature Expansion card is failing. ž The 4683 base unit is failing. User Response: ž If you are using a 1520 Hand-Held Scanner Model A01, Go to ^TESTING^ and test the 1520 Hand-Held Scanner Model A01 ž If you are using an OCR device, Go to ^TESTING^ and test the Optical Character Reader ;end(W311) ;start(W312) W312 W312 3687-2 SCANNER HARDWARE PROBLEM Explanation: A hardware failure has been detected in the point-of-sale scanner. If the scanner is a 3687 Checkout Scanner Model 2, a hardware failure has been detected in the scanner adapter. Possible causes for this message: ž The scanner adapter is failing (3687 Checkout Scanner Model 2 only). ž The point-of-sale scanner is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: ž If the scanner is a 3687 Checkout Scanner Model 2, Go to ^TESTING^ and test the Point of Sale Scanner ž If the scanner is not a 3687 Checkout Scanner Model 2, continue problem determination using the maintenance documentation for the scanner. ;end(W312) ;start(W313) W313 W313 1520-A02 SCANNER PROBLEM Explanation: A hardware failure has been detected in the IBM 1520 Hand-Held Scanner Model A02. Possible causes for this message: ž The 1520 A02 is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Verify that the 1520 Model A02 control unit is powered-ON. If it is, Go to ^TESTING^ and test the 1520 Hand-Held Scanner Model A02 ;end(W313) ;start(W314) W314 W314 MAG WAND HARDWARE PROBLEM Explanation: A hardware failure has been detected in the Feature Expansion card for the magnetic wand. Possible causes for this message: ž The Feature Expansion card is failing. ž The 4683 base unit is failing. User Response: Go to ^TESTING^ and test the Magnetic Wand ;end(W314) ;start(W315) W315 W315 REDUCED RAM DISK CAPACITY Explanation: The RAM (random access memory) disk that was installed on the 4683 has less storage than the amount specified in the configuration. This happened because the 4683 does not have enough storage to create a RAM disk using the configured amount. User Response: 1. Fill in a copy of the "Problem Data Collection Form" in topic B.7. Use keyword MSGW315. 2. Report this problem to the store programmer and supply the preceding information. ;end(W315) ;start(W316) W316 W316 SERIAL PORT ADAPTER PROBLEM Explanation: A hardware failure has been detected in the Feature Expansion card in location 2B. User Response: Switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange the Feature Expansion card in location 2B. See "4683 Feature Expansion Card Removal and Replacement" in topic 7.28.5. 2. Service the 4683 base unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W316) ;start(W317) W317 W317 OCR HARDWARE PROBLEM Explanation: A hardware failure has been detected in the Feature Expansion card in location 2B. Possible causes for this message: ž The Feature Expansion card is failing. ž The 4683 base unit is failing. User Response: ž If you are using a 1520 Hand-Held Scanner Model A01, Go to ^TESTING^ and test the 1520 Hand-Held Scanner Model A01 ž If you are using an OCR device, Go to ^TESTING^ and test the Optical Character Reader ;end(W317) ;start(W318) W318 W318 REQUIRED DEVICE PROBLEM - TONE Explanation: The I/O processor has stopped because it cannot successfully open the tone. User Response: Ensure that the keyboard is attached to the correct socket in the base unit. Normally it is attached to socket 5A. However, it can be configured to attach to socket 5B. Your store programmer should be able to determine the correct socket. If the keyboard is attached correctly, switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange or service the keyboard. See "Keyboard Removal and Replacement" in topic 7.6 or for service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. 2. Exchange the keyboard cable. 3. Service the 4683 base unit or 4684 system unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W318) ;start(W319) W319 W319 OPTIONAL DEVICE PROBLEM - OCR WAND Explanation: The I/O processor is operating in a degraded mode because it cannot successfully open a configured device. Possible causes for this message: ž The Feature Expansion card is failing. ž The 4683 base unit is failing. User Response: ž If you are using a 1520 Hand-Held Scanner Model A01, Go to ^TESTING^ and test the 1520 Hand-Held Scanner Model A01 ž If you are using an OCR device, Go to ^TESTING^ and test the Optical Character Reader ;end(W319) ;start(W320) W320 W320 KEYBOARD MUST BE CONFIGURED Explanation: The I/O processor has stopped because the point-of-sale keyboard driver is not configured. User Response: Configure the point-of-sale terminal with a keyboard. See the IBM 4680 Store System: Planning Guide and the IBM 4680 Store System: User's Guide. ;end(W320) ;start(W321) W321 W321 PROCESSING... WAIT FOR PROMPT Explanation: ž If the point-of-sale terminal keyboard WAIT light is ON, the application is not ready for I/O processor input. ž If the point-of-sale terminal keyboard WAIT light is not ON, the message indicates the reason for the last wait condition (it is no longer current). User Response: ž If the point-of-sale terminal keyboard WAIT light is ON, wait for a prompt message from the application. ž If the point-of-sale terminal keyboard WAIT light is not ON, press S1 (Esc), S2 (Enter), and resume normal operations. ž If W321 remains on the screen: 1. Fill in a copy of the "Problem Data Collection Form" in topic B.7. 2. Use as primary keyword MSGW321. 3. Report this problem to the store programmer and provide the preceding information. ;end(W321) ;start(W322) W322 W322 COIN HARDWARE PROBLEM Explanation: A hardware failure has been detected in the Feature Expansion card for the coin dispenser. Possible causes for this message: ž The Feature Expansion card is failing. ž The 4683 base unit is failing. User Response: Go to ^TESTING^ and test the Coin Dispenser ;end(W322) ;start(W323) W323 W323 SCALE HARDWARE PROBLEM Explanation: A hardware problem has been detected in the scale adapter. User Response: ž If the scale is connected to a Feature Expansion card, Go to ^TESTING^ and test the Scale ž If the scale is connected to socket 17, continue problem determination using the maintenance documentation for the scanner. ;end(W323) ;start(W324) W324 W324 REQUIRED DEVICE PROBLEM - DISPLAY Explanation: The I/O processor has stopped because it cannot successfully open the display. Note: This problem can be caused by the display or combined keyboard/display being plugged into the wrong socket. User Response: ž If you have an alphanumeric display, operator display, or combined keyboard/display, switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Verify that the display or combined keyboard/display is plugged into the correct socket. 2. Exchange the display. See Chapter 7, "Removal and Replacement Procedures." 3. Service the combined keyboard/display. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. 4. Exchange the display cable. 5. Exchange the combined keyboard/display cable. 6. Service the 4683 base unit or 4684 system unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ž If you have a point-of-sale video display, switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange the Feature Expansion card for the video display. See "4683 Feature Expansion Card Removal and Replacement" in topic 7.28.5. 2. Service the 4683 base unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W324) ;start(W325) W325 W325 OPTIONAL DEVICE PROBLEM - SCANNER Explanation: The I/O processor is operating in a degraded mode because it cannot successfully open a configured scanner. Possible causes for this message: ž The scanner adapter is failing (3687 Checkout Scanner Model 2 only). ž The point-of-sale scanner is failing. ž The scanner cable is failing. ž The 4683 base unit or 4684 system unit is failing. User Response: Go to ^TESTING^ and test the Point of Sale Scanner ;end(W325) ;start(W326) W326 W326 DISPLAY MUST BE CONFIGURED Explanation: The I/O processor has stopped because the point-of-sale display driver is not configured. User Response: Configure the point-of-sale terminal with a display. See the IBM 4680 Store System: Planning Guide and the IBM 4680 Store System: User's Guide. ;end(W326) ;start(W327) W327 W327 OPTIONAL DEVICE PROBLEM - MAG WAND Explanation: The I/O processor is operating in a degraded mode because it cannot successfully open a configured magnetic wand. Possible causes for this message: ž The magnetic wand is failing. ž The Feature Expansion card is failing. ž The 4683 base unit is failing. User Response: Go to ^TESTING^ and test the Magnetic Wand ;end(W327) ;start(W328) W328 W328 VIDEO PROBLEM CARD 2A Explanation: A hardware failure has been detected in the video display Feature Expansion card in location 2A. User Response: Switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange the Feature Expansion card in location 2A. See "4683 Feature Expansion Card Removal and Replacement" in topic 7.28.5. 2. Service the 4683 base unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W328) ;start(W329) W329 W329 DISPLAY PROBLEM SOCKET 4A/5A Explanation: A hardware failure has been detected in the display connected to socket 4A/5A. Possible causes for this message: ž The display connected to socket 4A is failing. ž The combined keyboard/display connected to socket 5A is failing. ž The display cable is failing. ž The combined keyboard/display cable is failing. ž The 4683 base unit or 4684 system unit is failing. Note: The operator display cannot be plugged into socket 4A when the combined keyboard/display is connected to socket 5A. User Response: Go to ^TESTING^ and test the Alphanumeric, Operator, or Combined Keyboard/Display OR test the Shopper Display ;end(W329) ;start(W330) W330 W330 VIDEO PROBLEM CARD 2B Explanation: A hardware failure has been detected in the video display Feature Expansion card in location 2B. User Response: Switch POWER OFF and follow this list to isolate and correct the cause of the problem. 1. Exchange the Feature Expansion card in location 2B. See "4683 Feature Expansion Card Removal and Replacement" in topic 7.28.5. 2. Service the 4683 base unit. For service information, see the IBM 4683/4684 Point of Sale Terminal: Maintenance Manual. ;end(W330) ;start(W331) W331 W331 DISPLAY PROBLEM SOCKET 4B/5B Explanation: A hardware failure has been detected in the display connected to socket 4B/5B. Possible causes for this message: ž The display connected to socket 4B is failing ž The combined keyboard/display connected to socket 5B is failing ž The display cable is failing. ž The combined keyboard/display cable is failing. ž The 4683 base unit or 4684 system unit is failing. Note: The operator display cannot be plugged into socket 4B when the combined keyboard/display is connected to socket 5B. User Response: Go to ^TESTING^ and test the Alphanumeric, Operator, or Combined Keyboard/Display OR test the Shopper Display ;end(W331) ;start(W332 through W353) W332 through W353 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W332 through W353) ;start(W354) W354 W354 PRINTER JOURNAL BUFFER EXCEEDED Bx/Sxxx/Exxx Explanation: The amount of data being buffered exceeds the size of the buffer. User Response: Change the journal buffer size in the terminal device group for the terminal that logged this error. ;end(W354) ;start(W355) W355 W355 PRINTER MODELS DO NOT MATCH Bx/Sxxx/Exxx Explanation: The printer attached to the 4683-xx2 must be the same model as the printer attached to the 4683-xx1. If the printer models are not the same, this error is logged at both the store controller and the 4683-xx2. Printer models are checked during terminal IPL, so this message will be logged at that time only. User Response: Ensure the printer attached the 4683-xx2 is the same model as the printer attached to the 4683-xx1. ;end(W355) ;start(W356 through W499) W356 through W499 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W356 through W499) ;start(W500) W500 W500 LOOP ADAPTER PROBLEM DETECTED DURING IPL TESTS Bx/Sxxx/Exxx Explanation: The test detected a hardware problem in the store controller Store Loop Adapter. User Response: Follow "PDP 6040: Store Controller Power-On Self Test Problem" in topic 6.4. ;end(W500) ;start(W501) W501 User Response: See the IBM 4680 Store System: Messages Guide for this message. ...or go to^4680 OS Store Operation Messages^ ;end(W501) ;start(W502) W502 W502 (No message text) Explanation: There is no Store Loop Adapter installed in the store controller or the Store Loop Adapter is failing. User Response: Follow "PDP 6040: Store Controller Power-On Self Test Problem" in topic 6.4. ;end(W502) ;start(W503 through W751) W503 through W751 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W503 through W751) ;start(W752) W752 W752 SUCCESSFUL RECOVERY FROM FIXED DISK ERROR Bx/Sxxx/Exxx RC=xxxxxxxx Explanation: A file error occurred while reading from or writing to a file on the fixed disk. If these errors occur consistently, this can indicate a potential disk drive problem. The event (Exxx) in the message indicates the cause of the problem. ž E019 - A hardware error occurred while reading from or writing to fixed disk drive C or D. - RC=802x4300 indicates the disk is full. - All other RCs indicate a fault in the disk drive or adapter. ž E020 - A hardware error occurred while reading from or writing to a diskette. - RC=802x4300 indicates the diskette is full. - RC=802x4301 indicates the diskette has been removed or replaced. - All other RCs indicate a fault in the diskette drive, adapter, or media. User Response: If these errors are occurring consistently, follow the ACTION in Table 2-2 based on the EVENT (Exxx) in the message. Note: The Personal Computer/System maintenance package should always be used for solid failures and to test replaced assemblies. ŚÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄæ ³ Table 2-2. Message W752 ³ ĆÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄĀÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ´ ³ EVENT ³ ACTION ³ ĆÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ´ ³ E019 - A hardware ³ 1. Do the following based on the location of ³ ³ error occurred while ³ the fixed disk adapter in the store ³ ³ reading from or ³ controller. ³ ³ writing to fixed ³ ž If the fixed disk adapter is part of ³ ³ disk drive C or D. ³ the fixed disk, continue at step 2. ³ ³ This message is ³ ž If the fixed disk adapter is not part ³ ³ caused by ³ of the fixed disk, replace the adapter ³ ³ intermittent ³ and retry the operation. If the ³ ³ hardware errors. ³ problem persists after replacing the ³ ³ These errors can be ³ adapter, continue at step 2. ³ ³ such things as power ³ ³ ³ disruptions and ³ 2. Do the following based on the type of store ³ ³ other unexpected ³ controller you have. ³ ³ events. When E019 ³ ³ ³ errors occur, ³ Warning: All data on the fixed disk will be ³ ³ software retries the ³ lost, make sure the disk is backed up ³ ³ operation and in ³ before doing these procedures. ³ ³ most cases the store ³ ž For a PS/2, use the advanced ³ ³ controller resumes ³ diagnostics to format the fixed disk. ³ ³ operations without ³ ž For a Personal Computer AT, use the ³ ³ requiring user ³ following advanced diagnostics ³ ³ action. ³ procedure to format the fixed disk. ³ ³ ³ a. Load the fixed disk diagnostics. ³ ³ When the system does ³ b. Run "Read Verify" to determine the ³ ³ not resume ³ flagged sectors. ³ ³ operation, the error ³ c. Run "Unconditional Format" and ³ ³ is considered solid, ³ enter any flagged sectors obtained ³ ³ message W754 is ³ during the "Read Verify" step. ³ ³ logged, and the user ³ d. Run "Surface Analysis" to detect ³ ³ should follow the ³ additional marginal bad sectors. ³ ³ response for message ³ Any additional flagged sectors are ³ ³ W754. ³ automatically added to the list of ³ ³ ³ bad sectors. ³ ³ However, if W752 ³ 3. If the problem persists, replace the fixed ³ ³ errors occur with a ³ disk. ³ ³ frequency that ³ ³ ³ adversely effects ³ ³ ³ store system ³ ³ ³ performance, then ³ ³ ³ and only then follow ³ ³ ³ the ACTION in this ³ ³ ³ table at the first ³ ³ ³ opportunity. ³ ³ ĆÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ´ ³ E020 - A hardware ³ 1. Verify that the diskette is compatible with ³ ³ error occurred while ³ the diskette drive. ³ ³ reading from or ³ 2. If it is compatible, use a backup diskette. ³ ³ writing to a ³ 3. If the problem persists after using a ³ ³ diskette. The ³ backup diskette, continue problem ³ ³ operation was ³ determination using the maintenance ³ ³ retried. ³ documentation for the store controller ³ ³ ³ diskette drive. ³ ĄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄĮÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄŁ ;end(W752) ;start(W753) W753 W753 HARDWARE PROBLEM WITH DISKETTE ADAPTER OR DRIVE x Bx/Sxxx/Exxx RC=xxxxxxxx Explanation: A diskette drive or diskette drive adapter hardware problem has been detected. If streaming tape drive operations are currently in progress, use of the diskette drive is prevented. Diskette drive operations and streaming tape drive operations cannot be performed at the same time. User Response: If streaming tape drive operations are not currently in progress, retry the diskette drive procedure. 1. Verify that the diskette is compatible with the diskette drive. 2. If the diskette is compatible, use a back up diskette. 3. If the problem persists, continue problem determination using the maintenance documentation for the store controller diskette drive. ;end(W753) ;start(W754) W754 W754 HARDWARE PROBLEM WITH FIXED DISK ADAPTER OR DRIVE Bx/Sxxx/Exxx DRIVE=x RC=xxxxxxxx Explanation: A fixed disk hardware error occurred while reading from or writing to fixed disk drive C or D. For identification of the drive, see DRIVE= in this message. Note: The Personal Computer/System maintenance package should always be used for solid failures and to test replaced assemblies. User Response: 1. Do the following based on the location of the fixed disk adapter in the store controller. ž If the fixed disk adapter is part of the fixed disk, continue at step 2. ž If the fixed disk adapter is not part of the fixed disk, replace the adapter and retry the operation. If the problem persists after replacing the adapter, continue at step 2. 2. Do the following based on the type of store controller you have. Warning: All data on the fixed disk will be lost, make sure the disk is backed up before doing these procedures. ž For a PS/2, use the advanced diagnostics to format the fixed disk. ž For a Personal Computer AT, use the following advanced diagnostics procedure to format the fixed disk. a. Load the fixed disk diagnostics. b. Run "Read Verify" to determine the flagged sectors. c. Run "Unconditional Format" and enter any flagged sectors obtained during the "Read Verify" step. d. Run "Surface Analysis" to detect additional marginal bad sectors. Any additional flagged sectors are automatically added to the list of bad sectors. 3. If the problem persists, replace the fixed disk. ;end(W754) ;start(W755 through W759) W755 through W759 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W755 through W759) ;start(W760) W760 W760 OPEN LOOP - TERMINAL xxx IS BEACONING Bx/Sxxx/Exxx Explanation: The store controller is sending store loop communications but it is receiving beacons from the 4683-xx1 specified in this W760 message. Possible causes for this message: ž The store loop is open up-loop from the beaconing 4683-xx1. ž Another 4683-xx1 is failing on the store loop. ž The 4683-xx1 store loop cable is failing. ž The 4683-xx1 base unit is failing. ž The primary store controller is failing. ž The backup store controller is failing. User Response: Note the terminal number in the W760 message and follow "PDP 6050: Store Loop Problem" in topic 6.5. ;end(W760) ;start(W761) W761 User Response: See the IBM 4680 Store System: Messages Guide for this message. ...or go to^4680 OS Store Operation Messages^ ;end(W761) ;start(W762) W762 W762 TERMINAL xxx DOES NOT RESPOND Bx/Sxxx/Exxx Explanation: The terminal number in this W762 message does not respond to messages sent to it by the store controller. The active store controller is receiving end-of-polls. The active store controller is not receiving beacons. The store loop appears to be OK. Possible causes for this message: ž The point-of-sale terminal may be powered-OFF (terminal number displayed in message W762). ž The point-of-sale terminal may be offline (terminal number displayed in message W762). ž The point-of-sale terminal is failing (terminal number displayed in message W762). ž The primary store controller is failing. ž The backup store controller is failing. ž The distance between powered-ON 4683-xx1s on the store loop exceeds 1220 m (4000 ft.). User Response: Follow "PDP 6200: W762 Message" in topic 6.20. ;end(W762) ;start(W763) W763 W763 CONTROLLER OFF LOOP - STORE LOOP ADAPTER PROBLEM Bx/Sxxx/Exxx Explanation: The self-test detected a store controller Store Loop Adapter problem OR the adapter failed to respond to a store loop command. This message is posted for intermittent and permanent problems. If the problem is intermittent, the store controller automatically recovers. User Response: Verify that the store loop is operating correctly. ž If the store loop is operating correctly, no action is required. ž If the store loop is not operating correctly, follow "PDP 6040: Store Controller Power-On Self Test Problem" in topic 6.4. ;end(W763) ;start(W764) W764 W764 OPEN LOOP AFTER LAST ACTIVE TERMINAL Bx/Sxxx/Exxx Explanation: The active store controller is transmitting store loop polls, but it is not receiving end-of-polls or beacons. Possible causes for this message: ž The store loop is open down-loop from the last active 4683-xx1. ž An inactive 4683-xx1 is failing down-loop from the last active 4683-xx1. ž The store loop cable is failing on the last active 4683-xx1. ž The 4683 base unit is failing on the last active 4683-xx1. ž The store loop cable is failing on the active store controller. ž The active store controller is failing. ž The distance between the last active 4683-xx1 and the active store controller exceeds 1220 m (4000 ft.). User Response: Follow "PDP 6210: W764 Message" in topic 6.21. ;end(W764) ;start(W765 through W769) W765 through W769 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W765 through W769) ;start(W770) W770 W770 BACKUP LOOP IN CONTROL Explanation: The backup store controller has taken control of the store loop. This message is displayed at the backup store controller. User Response: Look for a message at the primary store controller. The primary store controller is the controller that has been designated to control the store loop. It is supported by the backup store controller. ž If a message is displayed, follow the User Response for the displayed message. ž If a message is not displayed, follow "PDP 6040: Store Controller Power-On Self Test Problem" in topic 6.4. ;end(W770) ;start(W771) W771 W771 BACKUP REQUESTED - DISABLED Explanation: A 4683 has requested backup, but the backup function was not enabled at the backup store controller. This message is displayed at the backup store controller. User Response: Enable the backup function at the backup store controller console: 1. Press System Request and type C to display the STORE CONTROLLER FUNCTIONS screen. 2. Type 2 and press Enter to display the CONTROLLER FUNCTIONS screen. 3. Type 2 and press Enter to enable (allow) loop controller backup. Look for a message at the primary store controller. The primary store controller is the controller that has been designated to control the store loop. It is supported by the backup store controller. ž If a message is displayed, follow the User Response for the displayed message. ž If a message is not displayed, follow "PDP 6040: Store Controller Power-On Self Test Problem" in topic 6.4. ;end(W771) ;start(W772) W772 W772 OPEN LOOP - BEACONING Explanation: The backup store controller is not receiving store loop communications. The backup store controller is sending beacons but it is not receiving beacons. This message is displayed at the backup store controller. Possible causes for this message: ž The store loop is open up-loop from the store controller. ž A 4683 is failing up-loop from the store controller. ž The backup store controller is failing. ž The primary store controller is failing. ž The distance between powered-ON 4683-xx1s on the store loop exceeds 1220 m (4000 ft.). User Response: Follow "PDP 6220: W772 Message" in topic 6.22. ;end(W772) ;start(W773) W773 User Response: See the IBM 4680 Store System: Messages Guide for this message. ...or go to^4680 OS Store Operation Messages^ ;end(W773) ;start(W774) W774 W774 CONTROLLER OFF LOOP Explanation: The backup store controller, acting as a 4683, is not receiving store loop communications. The Store Loop Adapter self-test was run automatically and it detected no problems in the backup store controller. The backup store controller beaconed and received its own beacon in response. It is now signaling (message W774) that the primary store controller is not communicating on the loop. The store loop appears to be OK. Possible causes for this message: ž The backup store controller is disconnected from the store loop. ž The backup store controller is failing. ž The primary store controller power is switched OFF. ž The primary store controller is disconnected from the store loop. ž The primary store controller is failing. User Response: Look for a message at the primary store controller. The primary store controller is the controller that has been designated to control the store loop. It is supported by the backup store controller. ž If a message is displayed, follow the User Response for the displayed message. ž If a message is not displayed, follow "PDP 6040: Store Controller Power-On Self Test Problem" in topic 6.4. ;end(W774) ;start(W775 through W799) W775 through W799 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W775 through W799) ;start(W800) W800 W800 ASYNC HOST COMMUNICATIONS IS NOT OPERATIONAL Bx/Sxxx/Exxx RC=xxxxxxxx Explanation: Host communications are not operational. The event (Exxx) in the message indicates the following: E001 - Data Set Ready (DSR) signal not raised within a specified time limit. E002 - Clear to Send (CTS) signal not raised within a specified time limit. E003 - Receive Line Signal Detect (RSLD) not raised within a specified time limit. E009 - On a line configured as autodial, with a modem that is not "Attention Command Set" - compatible, the Data Set Ready (DSR) signal raised before Data Terminal Ready (DTR) OR the Clear to Send (CTS) signal raised before Request to Send (RTS). User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W800) ;start(W801) W801 W801 ASYNC AUTO-DIAL LINE DID NOT RESPOND Bx/Sxxx/Exxx Explanation: The line did not respond (auto-dial timeout) within the specified time limit. User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W801) ;start(W802) W802 W802 ASYNC AUTO-ANSWER LINE DID NOT RESPOND Bx/Sxxx/Exxx Explanation: The line did not respond (auto-answer timeout) within the specified time limit. User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W802) ;start(W803) W803 User Response: See the IBM 4680 Store System: Messages Guide for this message. ...or go to^4680 OS Store Operation Messages^ ;end(W803) ;start(W804) W804 W804 HOST ADAPTER LINE xxxxxxxx IS NOT OPERATIONAL Bx/Sxxx/Exxx Explanation: The communications adapter is not functioning properly. The event (Exxx) in the message indicates the following: E002 - First communications adapter, BSC or SDLC E003 - Second communications adapter, BSC or SDLC. User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W804) ;start(W805) W805 W805 BSC/SNA COMMUNICATIONS ENDED DUE TO LINK FAILURE Bx/Sxxx/Exxx RC=xxxxxxxx Explanation: Host communications ended abnormally on this BSC link. The event (Exxx) in the message indicates the following: E006 - PCREATE problem occurred when attempting to create the BSC/SNA interface process. E007 - Communications with host ended. The reason is indicated in the return code. User Response: Re-establish the host session. If the problem persists, 1. Fill in a copy of the "Problem Data Collection Form" in topic B.7. 2. Use as primary keyword MSGW805. 3. Report this problem to the store programmer and provide the preceding information. ;end(W805) ;start(W806) W806 W806 HOST COMMUNICATIONS PROBLEM ON LINE xxxxxxxx Bx/Sxxx/Exxx Explanation: A host communications problem has occurred. The event (Exxx) in the message indicates the following: E007 - An unexpected disconnect message was received. E009 - Data Set Ready (DSR) signal dropped while the line was active. E010 - The clear-to-send (CTS) signal was not returned by the modem when the request-to-send (RTS) signal was raised. User Response: Re-establish the connection. If the problem persists, follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W806) ;start(W807 or W808) W807 or W808 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W807 or W808) ;start(W809) W809 W809 HCP ENDED DUE TO LINK FAILURE Bx/Sxxx/Exxx FN=xxxxxxxxxxxx RC=xxxxxxxx CMD=xxxx TYPE=x Explanation: The Host Command Processor detected a host error that is unrecoverable. This message can be caused by either hardware or software. User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W809) ;start(W810 or W811) W810 or W811 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W810 or 811) ;start(W812) W812 W812 HOST COMMUNICATIONS LOAD/UNLOAD PROBLEM Bx/Sxxx/Exxx NAME=xxxxxxxx RC=xxxxxxxx Explanation: This message can be caused by either hardware or software. The event (Exxx) in the message indicates the following: E003 - Unable to find the link configuration. E004 - Unable to load host subdriver. The most likely cause is insufficient storage or system resources. E005 - Unable to unload host subdriver. E006 - Host subdriver error. This message can be caused by attempts to cancel a communications application from the Background screen or from Command Mode. User Response: You should note that the "Background Application Cancel" function returns the message 'Cancelled' even though the cancellation may not be complete. Allow a reasonable time period to lapse before attempting to restart an application after cancellation. You can expect to see several messages displayed after cancelling an application. If this message did not appear as a result of canceling a background or communication application, follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W812) ;start(W813) W813 W813 HOST COMMUNICATIONS LINE xxxxxxxx WAS IDLE TOO LONG Bx/Sxxx/Exxx Explanation: This message can be caused by either hardware or software. Host communications were lost because of inactivity (timeout). No information was sent or received within the configured time limit, so the connection was broken. User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W813) ;start(W814 through W816) W814 through W816 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W814 through W816) ;start(W817) W817 W817 ASYNC HOST UNLOAD PROBLEM Bx/Sxxx/Exxx Explanation: ASYNC host unload problem. The event (Exxx) in the message indicates the following: E006 - Operating system error when releasing storage for internal buffer. E007 - Operating system error when releasing storage for control block. E008 - Operating system error when releasing event flag. User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W817) ;start(W818) W818 User Response: See the IBM 4680 Store System: Messages Guide for this message. ...or go to^4680 OS Store Operation Messages^ ;end(W818) ;start(W819) W819 W819 RCMS ENDED ABNORMALLY Bx/Sxxx/Exxx FN=xxxxxxxxxxxx RC=xxxxxxxx CMD=xxxx Explanation: The Remote Change Management Server (RCMS) detected a host error that is unrecoverable. This message can be caused by either hardware or software. User Response: Follow "PDP 6030: Store Controller Communications Problem" in topic 6.3. ;end(W819) ;start(W820 through W823) W820 through W823 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W820 through W823) ;start(W824) W824 W824 PARITY ERROR IN ARTIC ADAPTER RAM Bx/Sxxx/Exxx CARD=xx PAGE=xx REG=xxxx Explanation: A parity error occurred in the ARTIC adapter RAM (random access memory). The ARTIC adapter card numbers are: ž First ARTICm/2 (multiport adapter) = Card 0 ž Second ARTICm/2 (multiport adapter) = Card 1 ž First ARTICx/2 (X.25 adapter) = Card 2 ž Second ARTICx/2 (X.25 adapter) = Card 3. User Response: Continue problem determination using the maintenance documentation for the ARTIC adapter. ;end(W824) ;start(W825 or W826) W825 or W826 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W825 or W826) ;start(W827) W827 W827 ARTIC ADAPTER HARDWARE PROBLEM Bx/Sxxx/Exxx CARD NUMBER=xx Explanation: A problem was detected with the IBM Realtime Interface Co-Processor Multiport/2 (ARTICm/2) adapter at IPL time. User Response: Continue problem determination using the maintenance documentation for the IBM Realtime Interface Co-Processor Multiport/2 (ARTICm/2) adapter. ;end(W827) ;start(W828) W828 User Response: See the IBM 4680 Store System: Messages Guide for this message. ...or go to^4680 OS Store Operation Messages^ ;end(W828) ;start(W829) W829 W829 ASYNC HOST COMMUNICATIONS IS NOT OPERATIONAL Bx/Sxxx/Exxx RC=xxxxxxxx Explanation: IBM Realtime Interface Co-Processor Multiport/2 (ARTICm/2) adapter host communications are not operational. The event (Exxx) in the message indicates the following: E001 - Data Set Ready (DSR) signal not raised within a specified time limit (OPEN fails). E002 - Clear to Send (CTS) signal not raised within a specified time limit (OPEN Fails). E003 - Receive Line Signal Detect (RSLD) not raised within a specified time limit (OPEN fails). E009 - On a line configured as autodial, with a modem that is not "Attention Command Set" compatible, the Data Set Ready (DSR) signal raised before Data Terminal Ready (DTR) or the Clear to Send (CTS) signal raised before Request to Send (RTS). OPEN fails. User Response: Continue problem determination using the maintenance documentation for the IBM Realtime Interface Co-Processor Multiport/2 (ARTICm/2) adapter. ;end(W829) ;start(W830 through W899) W830 through W899 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W830 through W899) ;start(W900) W900 W900 (No message text) Explanation: This store controller does not have a node ID. User Response: Key a valid node ID for this controller and press Enter. See the IBM 4680 Store System: Planning Guide and the IBM 4680 Store System: User's Guide for information about valid store controller node IDs. Message W909 is logged when you respond to this message. See message W909. ;end(W900) ;start(W901) W901 W901 NO ACTING MASTER CONTROLLER FOUND Explanation: During the IPL process, the store controller displaying message W901 could not find an acting Master Store Controller. This message is continuously displayed until the acting Master has completed the IPL process and W905 has been cleared from the display at the acting Master. This can take 30 minutes or more. This message is then cleared from the store controller display without operator intervention. User Response: Check the acting Master Store Controller. ž If the acting Master Store Controller is up or coming up: 1. Return to the store controller displaying message W901 and verify that the message is cleared from the display. It can take 30 minutes or more for the message to be cleared. 2. If message W901 is not cleared, go to the failing store controller and: a. Fill in a copy of the "Problem Data Collection Form" in topic B.7. b. Use as primary keyword MSGW901. c. Report this problem to the store programmer and provide the preceding information. ž If the acting Master Store Controller is not up or coming up: 1. Activate the alternate Master Store Controller as acting Master Store Controller. See the IBM 4680 Store System: User's Guide. 2. Fill in a copy of the "Problem Data Collection Form" in topic B.7. 3. Use as primary keyword MSGW901. 4. Report this problem to the store programmer and provide the preceding information. ;end(W901) ;start(W902) W902 W902 NO ACTING FILE SERVER CONTROLLER FOUND Explanation: During the IPL process, the store controller displaying message W902 could not find an acting File Server. This message is continuously displayed until the acting File Server has completed the IPL process and W905 has been cleared from the display at the acting File Server. This can take 30 minutes or more. This message is then cleared from the store controller display without operator intervention. User Response: Check the acting File Server. ž If the acting File Server is up or coming up: 1. Return to the store controller displaying message W902 and verify that the message is cleared from the display. It can take 30 minutes or more for the message to be cleared. 2. If message W902 is not cleared, go to the failing store controller and: a. Fill in a copy of the "Problem Data Collection Form" in topic B.7. b. Use as primary keyword MSGW902. c. Report this problem to the store programmer and provide the preceding information. ž If the acting File Server is not up or coming up: 1. Activate the alternate File Server as acting File Server. See the IBM 4680 Store System: User's Guide. 2. Fill in a copy of the "Problem Data Collection Form" in topic B.7. 3. Use as primary keyword MSGW901. 4. Report this problem to the store programmer and provide the preceding information. ;end(W902) ;start(W903 through W956) W903 through W956 User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end(W903 through W956) ;start(W957) W957 W957 TOKEN RING ADAPTER OPEN FAILURE Bx/Sxxx/Exxx Explanation: The Token-Ring Adapter could not be opened. The event (Exxx) in the message indicates the following: E006 - The Token-Ring Adapter has detected an open or short condition in the cable that connects the adapter to the multistation access unit (MAU). E007 - The adapter has tried to connect to a token-ring that is operating at a different data rate. E008 - The adapter has detected that another station on the ring has an adapter address equal to its own. E009 - An error condition has occurred that may indicate an adapter or token-ring hardware error. User Response: Choose one of the following based on the event (Exxx) that is displayed. If the indicated actions do not correct the problem, continue problem determination using the maintenance documentation for the Token-Ring Adapter. E006 - Check the cable connected to the Token-Ring Adapter and multiple access unit (MAU). E007 - Using the diagnostic reference diskette for the store controller that returned the error, insure the data rate for the Token-Ring Adapter matches that of the other Token-Ring Adapters on the ring. Verify that all adapters on the LAN are set to either a data rate of 4 Mbps or 16 Mbps. E008 - Change the adapter address so that it is different from other adapters on the ring. This error occurs only if the adapter address has been changed by the user. E009 - Continue problem determination using the maintenance documentation for the Token-Ring Adapter. ;end(W957) ;start(W958 - and - Up) W958 - and - Up User Response: See the IBM 4680 Store System: Messages Guide for these messages. ...or go to^4680 OS Store Operation Messages^ ;end (W958 - and - Up) ;start(4680 OS Store Operation Messages) ;file() wmsgind.hyp Wxxx Messages Index ;end(4680 OS Store Operation Messages) ;start(TESTING) ;file() testing.dat RUNNING TESTS ;end(TESTING) ;start(System Logs) ;file() system.log System Logs ;end(System Logs)