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Are you having a problem accessing or using a printer connected
to the ring as a shared printer ?
 Go
to page 12.1.
Are you having a problem accessing or using a printer connected
to a specific ring station or file server as an unshared printer?
Go
to page 12.2.
 If this printer is connected
to a ring station or a file server, it is not actually considered a network
peripheral because it does not contain its own NIC. In this case, the procedures
beginning here are applicable. If it does contain its own NIC, you should
troubleshoot the problem as a network peripheral by going to page
10 . If a fter troubleshooting the problem as a network peripheral
you feel that the printer or printer-sharing software may be at fault,
come back to this page.
This procedure is generic
as to the printer and printer network-sharing software manufacturer. For
some of the troubleshooting steps on this page, you should also reference
the manufacturer's documentation for any special predefined methods for
checking configuration and for testing.
12.1 You
have a problem accessing or using a printer connected to the ring as a
shared printer.
Check the ring station, file server, or print server to which the printer
is connected and the printer itself, to make sure that they are configured
with all the proper hardware and software components and the correct configuration
parameters. Also check the network file server or print server for all
the correct printer-sharing software and proper configuration.
Are any incorrect configuration parameters present in either the
respective ring station, network file server, print server, or printer?
Take the necessary action to resolve
the problem and retest the printer for proper operation. If the failure
symptom is gone, record the problem in the network maintenance and service
log. If the problem still exists after retesting, go to the next step .
 Attempt to run any available printer
diagnostics and test the printer cabling.
Did running the diagnostics and testing the printer cabling produce
any errors?
Take the necessary action to resolve
the problem and retest the printer for proper operation. If the failure
symptom is gone, record the problem in the network maintenance and service
log. If the problem still exists after retesting, go to the next step .
A configuration problem may still
exist with the printer or the printer network-sharing software. Reference
the respective printer and printer-software manufacturers' instructions.
12.2 You
have a problem accessing or using a printer connected to a specific ring
station or file server as an unshared printer.
Check the ring station or file server to which the printer is connected
and the printer itself to make sure that they are configured with all the
proper hardware and software components and the correct configuration parameters.
Are any incorrect configuration parameters present in either the
respective ring station or the printer?
Take the necessary action to resolve
the problem and retest the printer for proper operation. If the failure
symptom is gone, record the problem in the network maintenance and service
log. If the problem still exists after retesting, go to the next step .
Attempt to run any available printer
diagnostics and test the printer cabling.
Did running the diagnostics and testing the printer cabling produce
any errors?
Take the necessary action to resolve
the problem and retest the printer for proper operation. If the failure
symptom is gone, record the problem in the network maintenance and service
log. If the problem still exists after retesting, go to the next step .
A configuration problem may still
exist with the printer or the printer network-sharing software. Reference
the respective printer and printer-software manufacturers' instructions.
November 15, 1996
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