The main symptom list is the entry point for approaching procedures
dealing with a specific network area or component. From the 14 main network
failure symptom choices that follow, decide which one most closely relates
to the failure symptom you have encountered in your particular network.
Click on the symptom to go to the appropriate page. If for some reason
you feel that your particular failure symptom is associated with a certain
network component, you
can at your discretion go directly to the respective page.
While deciding, also note if the failure symptom fits logically
into one of the following network areas:
All network users
A group of network users
One network user
In addition, note whether the failure symptom is classified as
solid or intermittent.
Main Network Failure Symptoms
1. A ring station, group of ring
stations, or the complete network is hanging or freezing. (Go to page 6.)
2. A ring station or group of ring
stations cannot access any ring resources, such as the main network file
server. (Go to page 4.)
3. The network is encountering a
specific soft or hard error on the network. (Go to page 15.)
4. The network is experiencing any
of the following failures: the whole network is operating slowly; a specific
network application is operating slowly; or network log-on failures are
occurring. (Go to page 15.)
5. You are having a problem accessing
or using a particular application/group of applications, or certain directories/files,
on the network file server. (Go to page 14.)
6. A particular network operating
system feature or set of NOS features on the network file server is not
working. (Go to page 14.)
7. A network peripheral cannot be
used or accessed. (Go to page 10.)
8. A network printer or printers
cannot be used or accessed. (Go to page 12.)
9. You are experiencing problems
accessing or using a network server other than the main network file server,
such as database, fax, communication, or print server. (Go to page 14.)
10. You are having a problem accessing
or using other rings in an internetwork that are connected to the local
ring through a bridge. (Go to page 7.)
11. You are having a problem accessing
or using other rings in an internetwork that are connected to the local
ring through a router. (Go to page 8.)
12. You are experiencing a problem
accessing or using a host connection connected by means of a gateway on
the local ring or a ring in an internetwork. (Go to page 13.)
13. The complete network is hanging
or freezing, and the problem appears to be related to a repeater.
(Go to page 9.)
14. A network-sharable or non-sharable
modem cannot be used/accessed, or there is a problem accessing the ring
from a remote modem connection. (Go to page 11.)
|